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Orders & Shipping
Shipping fees are automatically generated by the selected postal service (Canada Post or FedEx) and will depend on your parcel weight and shipping address.
Shipping times will depend on your location and the shipping method. You can view your expected delivery date before placing your order when choosing a shipping method at checkout. Orders ship generally within 24 hours of being placed from our facility in Toronto, Ontario, Canada and include tracking information emailed to you at time of shipment.
Note: Deliveries outside of Canada may be subject to additional duties, customs, or taxes. Please be advised that these vary by country and that Buddy Belts has no control over these nor are we able to provide you with an estimate of what these additional fees may be. For more information, please contact your local customs office.
HOLIDAY SHIPPING DEADLINES
To receive your online orders by December 25, 2023, please place them by:
December 13 (Canada & US)
December 11 (International)
Depending on the shipping method selected at checkout, orders placed after these dates may still arrive before the 25th of December, as noted by the estimated delivery dates on our website. However, orders placed within the timeframes above will be guaranteed to ship in time.*
*Buddy Belts is not responsible for any shipping delays that occur due to lost parcels, customs delays, or other circumstances that occur after the parcel has left our facility that are beyond our control.
Shipping fees are automatically generated by the selected postal service (Canada Post or FedEx) and will depend on your parcel weight and shipping address.
Shipping times will depend on your location and the shipping method. You can view your expected delivery date before placing your order when choosing a shipping method at checkout. Orders ship generally within 24 hours of being placed from our facility in Toronto, Ontario, Canada and include tracking information emailed to you at time of shipment.
Note: Deliveries outside of Canada may be subject to additional duties, customs, or taxes. Please be advised that these vary by country and that Buddy Belts has no control over these nor are we able to provide you with an estimate of what these additional fees may be. For more information, please contact your local customs office.
HOLIDAY SHIPPING DEADLINES
To receive your online orders by December 25, 2023, please place them by:
December 13 (Canada & US)
December 11 (International)
Depending on the shipping method selected at checkout, orders placed after these dates may still arrive before the 25th of December, as noted by the estimated delivery dates on our website. However, orders placed within the timeframes above will be guaranteed to ship in time.*
*Buddy Belts is not responsible for any shipping delays that occur due to lost parcels, customs delays, or other circumstances that occur after the parcel has left our facility that are beyond our control.
Yes! We ship anywhere in the world that Canada Post or FedEx will deliver to.
Note: For customers located in China, please visit https://buddybelts.tmall.com/ or download the Tmall Mobile App.
Yes! We ship anywhere in the world that Canada Post or FedEx will deliver to.
Note: For customers located in China, please visit https://buddybelts.tmall.com/ or download the Tmall Mobile App.
Have a Buddy Belts account? Great! You can login to your account at any time and head to My Orders to view the status of your order.
If you checked out as a guest, you will still be able to access your tracking info once your order has shipped. All customers will receive an email upon shipment containing their tracking information. Please click the link in that email to view or track your order.
If you need to make any changes to an order, including modifying or cancelling of the order, please reach out to us at [email protected] within 24 hours of placing the order. Our team is working hard behind the scenes to have your order prepped, packed, and out the door as quickly as possible so, while we try our best to accommodate any requests, we cannot guarantee that we will be able to modify or cancel your order. For customers who have already received the shipping confirmation email for their order, unfortunately no changes or cancellations are possible.
We do not currently allow for pre-orders or backorders. However, if the item you want is out of stock, you can use the ‘Notify me when back in stock’ option on the product page to receive an email notification when your item is available online.
Yes. Any items ordered together will be shipped at the same time in the same package.
We currently accept payment for orders via Stripe (credit or debit card) and PayPal.
Returns & Exchanges
- Be unused and unworn, with no signs of wear or damage
- Have all original tags (including harness bone charms) attached
- Be regularly priced items; Liquidation items are final sale and not eligible for return or exchange
We happily accept returns on items within 14 days of receipt. Please note that only the original purchase price of the item(s) will be refunded. Your original shipping fee paid at the time of purchase is non-refundable.
Important Update: Extended Return Window Due to Canada Post Strike
We understand that the ongoing Canada Post strike may affect your ability to return your items within 14 days. To accommodate this, we have extended our return window for all orders received on or after November 2, 2024. These orders will be eligible for return after the strike concludes. Our regular 14-day return window will apply, beginning the day after the strike ends.
Please note that all other return conditions outlined in our policy still apply. If you have any questions or need further assistance, don’t hesitate to contact our Customer Care team.
To qualify for a return, items must:
- Be unused and unworn, with no signs of wear or damage
- Have all original tags (including harness bone charms) attached
- Be regularly priced items; Liquidation items are final sale and not eligible for return or exchange
Customers are responsible for all shipping fees related to the return or exchange of items. These costs will vary based on your parcel weight and location and can be found by contacting your local post office. Please note that returns must be shipped through a post office. Items returned via courier or other methods will not be accepted.
To avoid unnecessary returns, please consult our Size Guide and read all of our fitting tips to verify the correct sizing of your pet before placing your order. If you have any questions or require assistance with sizing, you can email us at [email protected]and we would be happy to help!
- Please send us an email at [email protected] indicating your order number and the items you wish to return.
- Send your return to:
Buddy Belts
Attn: Returns
14 Markham St.
Toronto, ON M6J 2E9
416-503-1632
For customs information, please indicate your parcel as a ‘Return/Warranty’ with a declared value of $15.00. Failure to follow these instructions may result in your package being returned to you. In the event that Buddy Belts has paid duties or additional fees on a return due to improper customs declaration by the customer, the amount paid by Buddy Belts will be deducted from the refund.
Additional Notes:
- Couriers are not accepted at this address. Only parcels sent via regular mail service will be accepted.
- We are not responsible for lost, stolen, or damaged return items. Please ensure proper insurance for your package.
Once we receive your items and confirm they are eligible for return, your refund will be issued in the same form the original payment was made within 1-2 business days. Please note that it may take 5-10 business days for the refund to appear in your account.
Firstly, our apologies for the mistake! Please reach out to us at [email protected] within 2 days of receiving your shipment with your order number and a photo of the item(s) in question and we will be happy to make it right.
Product Info
HARNESSES
For information on how to properly measure your dog and choose the correct harness size, please consult our Size Guide.
Important Fitting Tips:
– Buddy Belts should fit snug against the body – be sure to take snug measurements when measuring your dog. An ideal fit will allow room for 1-2 fingers under the fastened strap.
– If your dog falls between two sizes, size down. Buddy Belts are made out of leather and will stretch slightly as it softens and forms to your dog’s shape.
– Your dog’s chest measurement is the primary consideration when selecting a size. Corresponding weights, while helpful and important, are based on averages and your dog may fall outside of our size guide’s ranges.
– Upon receiving your harness, if you notice that it is fastening on either the loosest eyelet or the tightest eyelet, we recommend sizing up or down, respectively.
LEASHES
We recommend the ½” width leash for harness sizes 1-4.5 and the ¾” width leash for harness sizes 5-10.
ID COLLARS
To determine your dog’s ID Collar size, simply use a soft measuring tape to measure the circumference of their neck. Be sure to take these measurements with the same amount of slack that you would allow for when fastening their collar. Use this measurement to select the ID Collar that falls within their size range. Please note that our collar sizes are listed in inches. If you took your pet’s measurements in centimetres, please be sure to convert these to inches before selecting a size.
HARNESSES
For information on how to properly measure your dog and choose the correct harness size, please consult our Size Guide.
Important Fitting Tips:
– Buddy Belts should fit snug against the body – be sure to take snug measurements when measuring your dog. An ideal fit will allow room for 1-2 fingers under the fastened strap.
– If your dog falls between two sizes, size down. Buddy Belts are made out of leather and will stretch slightly as it softens and forms to your dog’s shape.
– Your dog’s chest measurement is the primary consideration when selecting a size. Corresponding weights, while helpful and important, are based on averages and your dog may fall outside of our size guide’s ranges.
– Upon receiving your harness, if you notice that it is fastening on either the loosest eyelet or the tightest eyelet, we recommend sizing up or down, respectively.
LEASHES
We recommend the ½” width leash for harness sizes 1-4.5 and the ¾” width leash for harness sizes 5-10.
ID COLLARS
To determine your dog’s ID Collar size, simply use a soft measuring tape to measure the circumference of their neck. Be sure to take these measurements with the same amount of slack that you would allow for when fastening their collar. Use this measurement to select the ID Collar that falls within their size range. Please note that our collar sizes are listed in inches. If you took your pet’s measurements in centimetres, please be sure to convert these to inches before selecting a size.
Our Permanent and Limited Collections are colour based. There is absolutely no difference in the design, fit, or quality of any of the products in these collections. Our Permanent Collection contains our staple colours that are always available and never change. Our Limited Collection colours are updated seasonally and are only available for a limited time. For more information about our collections please visit our Collections page.
Liquidation items are products that are either overstock, samples, retired colours, or those with minor cosmetic imperfections. There is no difference in the design, fit, or integrity of any of the products in these collections. Liquidation items are final sale.
The size tag can be located either behind or inside of your harness’ maple leaf tag. For some Liquidation harnesses and older harness styles (manufactured pre-2018), sizes were stamped on the pointed end of the harness strap. If your size stamp is no longer legible, please email [email protected] and include a photo of your harness and we will be able to help determine the size.
Lay your Buddy Belt flat on the floor in front of your dog, colour side down, with the buckle on the left-shoulder side. Place their front paws through the arm loops, grab both the buckle end and strap end, and fasten them together between your dog’s shoulder blades. Choose the eyelet that, when fastened, allows for 1-2 fingers fit snugly beneath the strap. The harness should now be hugging your dog’s chest, with the BB logo tag right-side up.
For a video demonstration on how to properly put on a Buddy Belt harness, please visit our Products page.
Leashes attach to the Buddy Belt’s floating O-ring. When your dog is wearing their harness, the O-ring will be located on the strap that runs across their back/shoulder blades. You will notice that the O-ring will move with the leash along the length of the strap, giving your dog the freedom to explore and walk on whichever side you both feel most comfortable!
We recommend a matching ID Collar for your dog’s tags. Our mission at Buddy Belts is to offer a safer alternative to products that constrict or pull on your pet’s neck and spine. As such, we’ve made our collars with the intention for attaching ID tags ONLY and never for attaching a leash for walking purposes!
Harness Liners are easily added and removed to your Buddy Belt arm loops using Velcro. See below for instructions on how to attach your Liners.
BB Sport harnesses are put on the same way as a leather Buddy Belt harness, with a couple of additional and important steps.
1. Feed the pronged buckle on your dog’s left shoulder side through the O-ring on your dog’s right shoulder side.2. Snap the buckle in to fasten. Use the sliding nylon keeper to adjust the length of the strap until you have a snug but comfortable fit.3. Attach the leash clasp to both the O-ring and the D-ring to ensure a secure fit.
Product Care
Like all leather products, proper care is crucial to ensuring a long product life.
Before initial wear, it is highly recommended that you treat your Buddy Belt with a pet-safe, high-quality water and stain-repellent product. Try to avoid products with silicone and/or wax as these ingredients tend to break down the natural oils in leather. Be sure to allow the product to fully dry before use. Apply the product initially and reapply every two to three months with regular wear.
If your Buddy Belt gets wet, lay it flat to dry at room temperature. Never put leather in the dryer or near a heat source. Please note that the leather Buddy Belt is not intended for swimming or other full water play. See the question below for more info.
To clean your Buddy Belt, gently blot liquid stains with a damp cloth. In the event of salt stains from winter wear, wipe with a clean, damp cloth after each wear and lay flat to dry. Re-treat with a quality water and stain-repellent product as necessary.
Like all leather products, proper care is crucial to ensuring a long product life.
Before initial wear, it is highly recommended that you treat your Buddy Belt with a pet-safe, high-quality water and stain repellent product. Try to avoid products with silicone and/or wax as these ingredients tend to break down the natural oils in leather. Be sure to allow the product to fully dry before use. Apply the product initially and reapply every two to three months with regular wear.
If your Buddy Belt gets wet, lay it flat to dry at room temperature. Never put leather in the dryer or near a heat source. Please note that the leather Buddy Belt is not intended for swimming or other full water play. See question below for more info.
To clean your Buddy Belt, gently blot liquid stains with a damp cloth. In the event of salt stains from winter wear, wipe with a clean, damp cloth after each wear and lay flat to dry. Re-treat with a quality water and stain repellant product as necessary.
A Buddy Belt can be worn in light rain. As it is made of leather, it is highly recommended that you treat your Buddy Belt with a quality water and stain repellent product before exposing it to any type of water. If your Buddy Belt gets wet, allow it to dry flat at room temperature. Never put leather in the dryer or near a heat source (refer to above question for full care instructions).
It is NOT recommended for your dog to wear the original leather Buddy Belt while swimming. Getting the harness wet will not affect the function of your harness, but it may damage the leather and cause the hardware to rust – especially if worn in salt water.
We highly suggest our BB Sport line for heavy rain, beach days, swimming, and other water activities.
Yes! A new Buddy Belt will stretch slightly as it goes through a breaking-in process, much like a leather shoe. This is completely normal and expected. You will notice that the leather will soften and form to your dog’s unique shape, creating a comfortable and custom fit! We recommend monitoring which eyelet you are fastening your Buddy Belt on during the first few weeks, as you may need to move to a tighter setting.
All dogs are different and, with any new product, it is always important to monitor them during their first few uses. Dogs with little to no fur/hair near their underarm area or those with thin or sensitive skin may be prone to chafing. If you notice redness or irritation near your dog’s underarms after their first few Buddy Belt uses, they may need Harness Liners. Liners are extra-soft leather pads that can be added and removed to the arm loops as needed. Some use them simply while breaking in a new harness and some choose to wear them all the time! For more information on our harness liners, please click here.
Buddy Belts are perfectly safe for long walks or other activities where they may be wearing their harness for an extended period of time. However, precautions should be taken if:
Your dog is a puppy or prone to chewing. While our low-cut design is one of the main benefits of a Buddy Belt harness, this also means that certain dogs are able to get their teeth around the front of the leg loop and cause chewing damage. Puppies and chewers should always be monitored while wearing their Buddy Belt.
They have sensitive fur or skin. Please see above question for more information on chafing and sensitive dogs.
They are being left alone and/or crated. In these instances, it is recommended that the Buddy Belt be removed. For your dog’s ID tags, we recommend using a BB ID Collar.
My Account
An account can be created during the checkout process or by clicking the dog icon at the top of the page.
An account can be created during the checkout process or by clicking the dog icon at the top of the page.
Your username is the email address you used to create your account.
If you forgot your password and need to set a new one, please click the ‘Lost Your Password?’ link on the login or checkout page or the dog icon at the top of the page and a link to reset your password will be emailed to you.
Yes! All personal information is kept confidential and will not be used, given away, or sold for any other purposes.
Warranty
Quality workmanship and care are engineered into every Buddy Belt product. Every item that leaves our facility has been rigorously examined and tested to meet the highest standards in both quality and integrity. Leather is extremely strong and will not rip, tear, or otherwise come apart unless caused by a defect in manufacturing or hardware, or user error/negligence.
For the rare occurrence of manufacturing and/or hardware defects, Buddy Belts offers a limited lifetime warranty.
This warranty does not cover:
- Material or hardware damage caused by normal wear and tear or daily use. Examples of normal wear and tear include scratched leather or hardware, dirt or scuffs, normal amounts of leather stretching, etc.
- Material or hardware damage caused by improper usage or care. Examples include dried or cracked leather, extreme water damage, rusted hardware from water exposure, damage caused from heat-source drying, etc. For damage caused by chewing, please see the question below.
- Crystals or any other embellishments that are not integral to the function and use of the product. Warranty coverage for customizations or add-ons is valid during our 14-day return period.
This warranty is directly related to and in accordance with the proper care of your harness and other topics covered on our FAQ page. Following proper care instructions for your Buddy Belt products is the best way to ensure a long product life. If you have any questions or concerns about your Buddy Belt products or warranty, please email us at [email protected].
Quality workmanship and care are engineered into every Buddy Belt product. Every item that leaves our facility has been rigorously examined and tested to meet the highest standards in both quality and integrity. Leather is extremely strong and will not rip, tear, or otherwise come apart unless caused by a defect in manufacturing or hardware, or user error/negligence.
For the rare occurrence of manufacturing and/or hardware defects, Buddy Belts offers a limited lifetime warranty.
This warranty does not cover:
- Material or hardware damage caused by normal wear and tear or daily use. Examples of normal wear and tear include scratched leather or hardware, dirt or scuffs, normal amounts of leather stretching, etc.
- Material or hardware damage caused by improper usage or care. Examples include dried or cracked leather, extreme water damage, rusted hardware from water exposure, damage caused by heat-source drying, etc. For damage caused by chewing, please see the question below.
- Crystals or any other embellishments that are not integral to the function and use of the product. Warranty coverage for customizations or add-ons is valid during our 14-day return period.
This warranty is directly related to and in accordance with the proper care of your harness and other topics covered on our FAQ page. Following proper care instructions for your Buddy Belt products is the best way to ensure a long product life. If you have any questions or concerns about your Buddy Belt products or warranty, please email us at [email protected].
Oh no! We’re so sorry to hear about your unfortunate chew incident.
We use leather to make our products because of its durability and longevity. However, while leather is strong, it is not indestructible and is no match for a dog’s teeth. Because leather can be very tempting for dogs to chew, it is recommended to only wear the Buddy Belt when necessary (i.e. for walks) and to remove the harness and store it out of reach from your dog when not in use.
We understand how upsetting it may be to receive a beautiful new product only to have it destroyed within the first few days. We stand behind our products and want everyone to get many years of use out of their Buddy Belts, the way that we intended. Because of this, we have a one-time chew replacement policy in place where we will send you a free harness in the same size and colour (pending availability) in the unfortunate event that your dog has chewed theirs. Customers will only have to cover shipping fees.
To redeem your free replacement, please fill out our warranty form. Do not dispose of your damaged harness until you take a photo, as this is a required field. Please note that claims are reviewed on a case-by-case basis and not all submissions will result in a replacement. For full warranty information, please see the question above.
You may notice that the inside of the harness strap has a white piece of leather affixed to the strap with two metal rivets. This piece of leather is meant to be separated from the main strap; it has not come apart unless one of the ends is no longer affixed to the main strap by a rivet. This piece of leather holds in the metal O-ring while still allowing it to slide freely along the length of the strap.