SAFETY NOTICE & VOLUNTARY RECALL ON BUDDY BELTS™ BB SPORT HARNESS

On February 28, 2023, Buddy Belts issued a safety notice and voluntary product recall on the BB Sport Harness released in August 2021.

We’ve received one report where the O-ring was able to make contact with the fastened buckle’s side triggers, resulting in the buckle’s release. There have been no reports of a dog’s injury as a result of this issue.

We have identified the cause of the issue to be the proximity of the O-ring to the buckle. When used in conjunction with a leash, we found that vigorous motion of the O-ring and leash clasp can accidentally trigger the buckle’s release. While this appears to be a rare occurrence, we are cautious and the safety of our customers and their dogs is our foremost concern.

Given this information and the results of our testing, we are issuing a safety notice and voluntary recall on the BB Sport Harness that applies to all models sold to date.

VOLUNTARY RECALL

We recommend ceasing use of the BB Sport Harness immediately and participating in the voluntary recall. This applies especially if your dog is a very strong puller.

To participate in the recall, please fill out this form. You will be asked to provide a picture of the harness with both nylon straps cut. Once your claim has been processed, we will send you your choice of a refund or a buddy-belts.com coupon code for the purchase price of your BB Sport Harness.

FAQ

I haven’t experienced any problems with my BB Sport Harness. Can I continue to use it?

While the buckle failure appears to be a very rare occurrence, for the safety of you and your dog, we recommend you follow the recall process. Should you decide to opt out of the recall, please follow these important safety instructions for all future uses of your BB Sport Harness:

  1. Stop using the O-ring to attach your leash. Instead, use the D-ring on the left shoulder side for all future uses.
  2. Incorporate a safety strap when using your BB Sport Harness. Attach one side to the left shoulder’s D-ring and the other to your pet’s collar.
  3. Ensure that you are only using the recommended leash size for your harness (1/2” or less for harness sizes 1-4) as larger buckles on these sizes appears to increase the chance of the buckle’s accidental release.

What if I purchased my BB Sport Harness from a store or online retailer other than buddy-belts.com?

The process is the same for all BB Sport Harnesses, regardless of where it was purchased.

What if I have purchased more than one BB Sport Harness?

Please fill out a separate form for each of your BB Sport Harnesses.

How long does it take to get my refund or coupon code?

We’re processing all claims in the order they’re received. A coupon code will be emailed to you the same day your claim is processed. The refund option will require a follow-up phone call to securely obtain your card information, after which the refunded amount should appear in your account within 5-10 business days.

When will a new BB Sport Harness be available?

We have identified the cause of the issue and have put all sales of the BB Sport Harness on hold while we work on a new and improved design. We do not currently have an estimated date for the rerelease, but we are working quickly to bring you an updated version as soon as possible. We will notify all of our customers via email, on our website, and on our social feeds once the new version is available.