Shipping & Returns
1. Returns & Exchanges
Returns and exchanges are accepted on items within 14 days of receipt. – Items must not be worn or used. – Items must be returned with original tags and bone charms attached (when applicable) Please note that only the original purchase price of the item(s) will be refunded- shipping charges paid at the time of purchase will not be refunded. Customer will be responsible for all shipping fees related to the return or exchange of goods, including the cost of returning the item(s) back to Buddy Belts. **Please verify correct sizing of your pet before ordering by using our Measure and Fit Guide.
2. Instructions for Returns
Please email us at [email protected] indicating your invoice # and the items you wish to return/exchange. We are not responsible for lost, stolen or damaged return items. Please ensure proper insurance for your package. All returns must be sent to:
- Buddy Belts Attn: Returns 14 Markham St., Toronto, ON M6J 2E9
3. Order Cancellations and Changes
An order may be altered or cancelled prior to shipping. You may be charged a 5% restocking fee to cover PayPal fees associated with the transaction. Once an order has been shipped we cannot make any changes.
4. Defective or Incorrect Items
In case of a product defect or item error, we will happily exchange your item(s). Please contact us within two (2) days of receiving your shipment for further details.
5. Shipping Methods and Charges
We hand-make all of our products- because of this, we will occasionally experience production delays. Please allow up to 5 business days for our staff to make your order. If we are experiencing a delay of more than 2 additional business days, we will try our best to notify you, and provide shipping updates. If you have any questions regarding our timelines, please send us an email and a member of our customer service team will respond as quickly as possible. Please note that only orders shipped via FedEx to the United States or to international addresses will receive a tracking number. For Canadian delivery addresses, we use Canada Post Expedited, with tracking. Packages shipped to the United States with Canada Post will arrive via Canada Post/USPS Small Tracked Packet. You will receive a tracking email from Canada Post at time of shipment but recommend tracking on the USPS swebsite for more detailed tracking within the USA.
6. Canada and US Shipping Information
Items are shipped within Canada and the USA based on the method selected during checkout (Canada – Expedited Post / USA – FedEx Economy or Canad Post/USPS Tracked Packet. Both services include tracking emailed to you at time of shipment.
7. International Shipping (outside Canada and USA)
FedEx Economy is the standard shipping option for International orders. Delivery times will vary for each country depending on how long the item takes to clear customs. Please allow 5+ business days for international shipments. We cannot be responsible for delays once the item has been shipped from our premises. Buddy Belts cannot guarantee replacement of lost items, as many of the items in Buddy’s Boutique are one-of-a-kind, samples or end of line. In the event that Buddy Belts has to replace an item, we will do our best to find a solution that works for the customer.
8. Other Fees
Shipments may be subject to additional customs fees, import taxes or other fees charged by the local destination or government. These are billed to you separately. Buddy Belts is not responsible for these fees.
9. Order Tracking
A tracking email will be sent from FedEx or Canada Post to the email provided at time of shipping.
10. Lost, Stolen or Damaged Shipments
On occasion, and out of the control of Buddy Belts, shipments may be lost, stolen or damaged during delivery. Please contact the carrier (Canada Post, FedEx) in order to file a claim.