How to submit a claim
Defective product warranty request process:
1. Submit the following information via Online Warranty Request Form (see below):
- Customer name
- Mailing/contact info
- Pet Sizing (based on BB Measure & Fit Info)
- Product info (item, colour, size)
- Image upload clearly showing defective product
- Proof of purchase
2. Analysis of request and solution.
*Submissions that do not include necessary and correct information will not be processed.