HOW TO SUBMIT A CLAIM
Defective product warranty request process:
1. Submit the following information to [email protected]
- Customer name
- Mailing/contact info
- Pet Sizing (based on BB Measure & Fit Info)
- Product info (item, colour, size)
- Image upload clearly showing defective product (2MB file size limit)
- Proof of purchase
If your image file size is bigger than 2MB please click this link to resize your image for free. Click Here
2. Analysis of request and solution.
*Submissions that do not include necessary and correct information will not be processed.