HOW TO SUBMIT A CLAIM

Defective product warranty request process:

1. Submit the following information to [email protected]

  • Customer name
  • Mailing/contact info
  • Pet Sizing (based on BB Measure & Fit Info)
  • Product info (item, colour, size)
  • Image upload clearly showing defective product (2MB file size limit)
  • Proof of purchase

If your image file size is bigger than 2MB please click this link to resize your image for free. Click Here

2. Analysis of request and solution.

*Submissions that do not include necessary and correct information will not be processed.