How to submit a claim


Defective product warranty request process:

1. Submit the following information via Online Warranty Request Form (see below):

  • Customer name
  • Mailing/contact info
  • Pet Sizing (based on BB Measure & Fit Info)
  • Product info (item, colour, size)
  • Image upload clearly showing defective product
  • Proof of purchase

2. Analysis of request and solution.

*Submissions that do not include necessary and correct information will not be processed.