Warranty

 

Warranty & Request Form

BUDDY BELT is an accessory item and Class Art Productions Inc (makers of the Buddy Belt brand of dog products) assumes no liability. The use of the product and safety of the pet is completely at the purchaser’s discretion and responsibility.

It is strongly recommended that your dog be closely monitored when first wearing their new BUDDY BELT. It may take time for your dog to become accustomed to the product- make sure your dog is supervised to prevent chewing of the harness, and make sure your dog is regularily checked for chafing in the sensitive areas under the front legs.

Please complete the form below prior to contacting us with your Warranty request. A Buddy Belts Customer Service Representative will contact you within 1-3 business days with further instruction.

Buddy Belt Quality Guarantee

All dogs (especially puppies) have very sharp teeth, and can chew straight through leather in a short period of time. Leather is tear/puncture-resistant and very durable, but not indestructible.

Our products are constructed at our facility in downtown Toronto, Canada, with a double layer of leather, reinforced with adhesive and stitching. Every Buddy Belt product is tried and tested to ensure that the materials used are of the best quality- they are VERY strong and will not tear, rip or otherwise come apart, unless there is a defect in manufacturing or hardware, or from negligence or misuse.

What does the warranty cover?

Buddy Belts and Accessories

Buddy Belt – BB CAP Inc offers a limited lifetime warranty on manufacturing and/or hardware defects for any leather Buddy Belt product, but does not cover leather/material or hardware damage caused by normal wear and tear from regular daily use. Damage cause by chewing will be reviewed on a case-by-case basis and may not result in a replacement.

Leather is very tempting to curious dogs! Until they are used to and comfortable with the feeling and smell of the Buddy Belt, there is a risk of the Buddy Belt being damaged from aggressive chewing. Our warranty may not cover your chewed harnesses- supervision is key! When not in use, be sure to store your Buddy Belt away from your dog’s reach.

 

If you suspect that your Buddy Belt product has become damaged from a manufacturing or hardware defect, please notify the retailer you purchased from, or contact us directly.

 

This warranty is directly related to and in accordance with the proper care of your harness and other topics covered on our FAQ page. We cannot guarantee that your dog will not chew our products- keep a close eye on your dog when our products are in use.

Examples of Chewed Buddy Belt Harnesses

The most common areas of damage caused by chewing can be found near the shoulder rivets.

Fine Print

  • Customers are responsible for all shipping costs.
  • No exchanges or replacements will be issued without a proof of purchase receipt.
  • No refunds will be issued on defective product.

Customers are responsible for all shipping costs.

**SHOP CLOSURE NOTICE** While our online boutique will remain open over the Holidays, our office and factory will be closed from Friday, Dec. 21st, 2018-Tuesday, Jan. 1st, 2019. Any contact requests, emails, and/or orders submitted during this time will not be processed, put into production, or shipped until we are back in the office Jan. 2nd, 2019. We will respond to messages within three (3) business days of our return. Have a safe and happy Holidays! Dismiss