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Measure and Fit

Measure and Fit

Testimonials

Testimonials

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Find a store

TERMS & CONDITIONS

      Returns and Exchanges

    1. Returns & Exchanges
    2. Instructions for Returns
    3. Order Cancellations and Charges
    4. Defective or Incorrect Items
      Shipping Methods and Charges

    1. Shipping Methods & Charges
    2. Canada and US Shipping Information
    3. International Shipping Information (outside Canada and USA)
    4. Other Fees
    5. Order Tracking
    6. Lost, Stolen or Damaged Shipments
    7. Your Buddy’s Boutique Account

1. Returns & Exchanges

Returns and exchanges are accepted on items within 14 days of receipt.
- Items must not be worn or used.
- Items must be returned with original tags and bone charms attached (when applicable)

Please note that shipping charges will not be refunded. Customer will be responsible for all shipping fees related to the return or exchange of goods, including the cost of returning the item(s) back to Buddy Belts.

**Please verify correct sizing of your pet before ordering by using our Measure and Fit Guide.

2. Instructions for Returns

Please email us at customerservice@buddy-belts.com indicating your invoice # and the items you wish to return/exchange. We are not responsible for lost, stolen or damaged return items. Please ensure proper insurance for your package.

All returns must be sent to:

Buddy Belts
Attn: Returns
2850 Lakeshore Blvd W, PO Box 80080
Toronto, ON
M8V 4A1

**Couriers are not accepted at this address. Please send by regular mail service.
**Customs information must be indicated as “Return/Warranty” with a declared value of $15.

Once we receive your returned items, your refund will be processed within 10 business days. Refunds will be issued in the same form the original payment was made.

3. Order Cancellations and Changes

An order may be altered or cancelled prior to shipping. You may be charged a 5% restocking fee to cover PayPal fees associated with the transaction. Once an order has been shipped we cannot make any changes.

4. Defective or Incorrect Items

In case of a product defect or item error, we will happily exchange your item(s). Please contact us within two (2) days or receiving you shipment for further details.

5. Shipping Methods and Charges

Products will ship within three (3) business days of placing your order. You will be notified in case of possible delays.
All items will be tracked and insured for your protection.

6. Canada and US Shipping Information

Items are shipped within Canada and the USA based on the method selected during checkout (Canada – FedEx Ground / USA – FedEx Economy or Small Packet Air post). FedEx services include  tracking.

7. International Shipping (outside Canada and USA)

FedEx Economy is the standard shipping option for International orders. Delivery times will vary for each country depending on how long the item takes to clear customs. Please allow 5+ business days for international shipments. We cannot be responsible for delays once the item has been shipped from our premises.

Buddy Belts cannot guarantee replacement of lost items, as many of the items in Buddy’s Boutique are one-of-a-kind, samples or end of line. In the event that Buddy Belts has to replace an item, we will do our best to find a solution that works for the customer.

8. Other Fees

Shipments may be subject to additional customs fees, import taxes or other fees charged by the local destination or government. These are billed to you separately. Buddy Belts is not responsible for these fees.

9. Order Tracking

A tracking email will be sent from FedEx to the email provided during checkout/account creation.

10. Lost, Stolen or Damaged Shipments

On occasion, and out of the control of Buddy Belts, shipments may be lost, stolen or damaged during delivery. Please contact the carrier (Canada Post) in order to file a claim.

11. Your Buddy’s Boutique Account

All personal information is kept confidential and will not be used, given away or sold for any other purposes.

The email you provide during your first checkout is your login information used during future orders.

For assistance with your account, please email us at customerservice@buddy-belts.com.

Testimonials

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Lilly and Rosie (Pugs)

I feel a little spoiled here in Paris, one becomes accustomed to the French style and Italian workmanship in leather goods but I have to say your product is definitely on par.

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Jabba the Pug

After 7 pet stores and about 13 harnesses we finally knew, as soon as the Buddy Belt was put on, the search was over!

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Jennifer's Boston Terrier

No more shaved, red chest from nylon harnesses, no more red irritated neck from collars.

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Owen the Super Dog and Daisy the Ladybug

The Buddy Belt have performed well above expectations in all situations including damp or snowy weather

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Tara's Bullies

Buy one, seriously, it will last a lifetime, they look and feel great and they’re humane. And they fit like a dream, no twisting and digging into the skin like the nylon harnesses!

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Taz

I love that the leash hook slides from side to side for full mobility.

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Izzy

She has gone from sounding like a dog in distress to being a canine in control.

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Oreo (Boston Terrier)

He doesn’t pull, he pays more attention to the walker

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Aimee's Lab mix

It was worth every penny as we both enjoy our walks much more now!

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Penelope (French Bulldog)

It is so easy to put on and looks different than every other harness in the market!

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Cindy's Bichon

I bought a Buddy Belt for my bichon. It saved his life last night.

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Ziggy (pug)

My little fella can stay warm and he looks super stylish in his soft leather harness.

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Auggy (English Bull Guy)

I had tried many combinations of halters and harnesses but Buddy’s works great.

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Sophia (Chihuahua)

[Sophia] moves more freely since the BB does not restrain her at all.

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Kyber (Belgian Shepherd)

BB is the best harness we’ve used. BB is perfect for all dogs and activities.

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DiDi, Adara, Summer, Ghost and Cappi (Toy Fox Terriers)

BB doesn’t constrict my Terriers movements in any way, shape or form. It’s like they don’t even know they’re wearing it!

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“Griffey” (Champion Jack Russell Terrier)

Without doubt, the design and materials have proven to be safe, effective and durable.

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Lil Sam (Chihuahuas)

The BUDDY BELT gets a FIVE-STAR rating from all of us.

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Mr. Binky (Yorkshire Terrier)

It was evident that it was very well thought out and especially well made. The leather, the buckle, everything was quality.

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Zero (Jack Russell Terrier)

Just to look at it and to feel it, you can tell it’s a quality product.

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Boo

The Buddy Belt comes NO WHERE NEAR MY TRACHEA, unlike all other collars and harnesses. I love it. I can walk as fast as I want and the Buddy Belt feels GREAT! No more hacking and coughing for me!

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Bichon

Best $100 I ever spent!

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Lucy

Thank you so much for this wonderful creation!

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Catherine

This harness has all of the features I have been looking for!

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Teddy

Bob and Sheila Martin

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Charlie

This is easily the best harness i have ever had.

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Koa

The quality and fit are exquisite.

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Aerial

Nothing out there could ever replace our Buddy Belt.

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Judy

The best thing is that I can put this off and on, unlike the [other] harness, which was so difficult to figure out.

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Beau & Oreo

After walking Oreo on the buddy belt, NO regurgitation at all and her surgery site was not bothered one bit!!

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Stretch & Lily

Before the BUDDY BELT, walks for our family were stressful and training method after training method failed us. Now, with the BUDDY BELT, Stretch walks with confidence!

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Rex

Rex the bearded dragon

We think they are so fantastic we got the smallest size for our bearded dragon, Rex! Now he can go out for walks, too!

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Bella

Bella

Overall the Buddy Belt is an awesome product!

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Chelsea loves her Buddy Belt!

Chelsea

Two steps in, buckle and we are ready to roll. It makes perfect sense! And, it has made our walks so much happier!!

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